FAQ

Our collection includes baseball caps, bucket hats, wide-brim hats, visors, berets, knit beanies, fedoras, and related headwear. Available styles, colors, and sizes may change over time.

Please review the listed hat circumference, fit description, and any size or adjustment guidance. Measure around your head at the position where the hat will normally sit. If you are between sizes, contact support for clarification about the particular item.

No. Adjustment features vary. Some caps may have straps or closures, while certain berets, structured hats, and knit accessories may have fixed sizing. Only rely on adjustment features expressly indicated in the individual listing.

Materials depend on the individual product. Some designs may feature woven textures, corduroy-style finishes, knit constructions, mesh sections, or structured brims. Check the specific listing for stated material composition; visual appearance alone does not establish the fiber content.

Brimmed hats can provide physical shade in the areas they cover, but a specific UPF or sun-protection rating should only be relied upon when explicitly identified and verified for an individual product. Use other appropriate sun protection as needed.

Care varies by material and construction. Follow the individual care label or product instructions. Avoid aggressive washing that may deform structured crowns or brims. Store hats in a clean, dry area without unnecessary crushing.

Visit ymzep.com, select your preferred items and product options, add them to your cart, and follow the checkout instructions. Review the final order details before submitting payment.

Accepted payment methods are those displayed during checkout. Available options may differ by location and the payment services currently enabled for the store.

Please email service@ymzep.com as soon as possible with your order number. We will review the request, but changes or cancellation cannot always be completed after processing or dispatch begins.

Checkout and order confirmation details are ordinarily provided to the email address entered during the purchase process. Please check your spam folder if a confirmation does not appear and contact our team if assistance is needed.

Orders are normally processed within 1–2 business days after successful payment confirmation, excluding applicable holidays and exceptional delays. Processing and shipping transit are separate periods.

For eligible U.S. destinations, estimated shipping transit is generally 7–15 business days after dispatch. This is an estimate rather than a guaranteed arrival date, and the order processing period is additional.

Available delivery methods and applicable shipping charges are presented during checkout according to the order and shipping destination. Review the total before placing your order.

When the selected carrier service provides tracking, the relevant information will be made available after dispatch. Tracking events may take additional time to appear in carrier systems.

Contact us with your order number and available tracking details. We will review the circumstances and assist in accordance with the order status and applicable consumer rights.

Eligible products may be requested for return within 30 days after receipt, subject to the published Return & Refund Policy and applicable law. Standard change-of-mind returns generally require unused items in original condition.

Please contact us within the eligible return period. Standard change-of-mind returns depend on product condition and policy eligibility. A hat that has been worn, altered, or damaged after receipt may not qualify under ordinary return conditions where legally permitted.

Contact support promptly, including your order number and relevant photographs where available. We will review the issue and provide an appropriate remedy under the circumstances and applicable consumer law.

Contact support for authorization and instructions first. Our registered business address is not necessarily the returns receiving facility. The appropriate destination will be provided for an authorized return.

Approved refunds are generally sent to the original payment method where supported. Processing and posting times depend on the payment provider and applicable law.

Email service@ymzep.com or call 00852-4357656. Customer Service Hours: 8:00 AM – 10:00 PM Daily.