Return & Refund Policy

01. Return Window

Customers may request a return of an eligible product within 30 days after receiving the order, subject to the conditions described below and applicable consumer law.

The return period begins when the customer receives the merchandise, not when payment is made. Please contact our support team before returning any product.

02. Standard Return Conditions

For an ordinary change-of-mind return, the item generally must:

• Be the subject of a return request within 30 days of receipt.
• Be unused, unworn, clean, and in original condition.
• Remain free from makeup stains, odors, alterations, or customer-caused damage.
• Include applicable tags, bands, accessories, and original packaging.
• Be returned according to authorized instructions.
• Be identified through an order number or other valid proof of purchase.

These conditions do not restrict mandatory rights relating to defective, unsafe, incorrect, or materially misdescribed goods.

03. How to Request a Return

04. Hat Fit and Change-of-Mind Returns

If you wish to return a hat due to style preference, size, or fit, please contact us within the return window.

The standard conditions for change-of-mind returns generally require that the hat has not been worn beyond what is reasonably needed to assess fit, has not been altered, and remains in original saleable condition. Applicable consumer law may provide additional rights.

We encourage customers to measure their head and review individual size information before purchase.

05. Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, incorrect, or materially different from the product description, please contact us promptly after delivery.

Include the order number, a description of the concern, and clear photographs of the product, tags, and package where possible. Do not dispose of the item or original packaging until instructions have been provided.

Depending on the circumstances and applicable law, an appropriate resolution may include repair, replacement, exchange, refund, or another legally required remedy.

06. Products That May Be Excluded

Where lawful and appropriately disclosed, ordinary change-of-mind return exclusions may apply to:

• Products that have been substantially worn or used.
• Hats with customer-caused stains, odors, or damage.
• Items that have been altered or customized for an individual customer where a lawful exception applies.
• Goods missing essential original components because of customer actions.
• Items expressly subject to a valid disclosed nonreturnable condition.

These exclusions do not override nonwaivable remedies concerning faulty, misdescribed, or incorrectly supplied goods.

07. Return Shipping Fees

For ordinary change-of-mind returns, customers are generally responsible for return shipping unless otherwise agreed or required by law.

When a product is defective, incorrect, or otherwise subject to a legal remedy, reasonable return shipping costs will be handled as required by the relevant consumer protection law.

Using a trackable return service is recommended where practical.

08. How to Pack Returned Hats

Please protect the shape and structure of returned headwear. Avoid folding or compressing hats that were originally shipped with structured crowns or brims.

Use appropriate protective packaging and include the accessories or original components required by the authorized return instructions.

09. Return Inspection

After an authorized return arrives at the designated receiving location, it may be inspected to confirm the product, its condition, and the applicable return reason.

We will communicate the outcome and appropriate next steps. Mandatory legal remedies take priority over inconsistent standard return conditions.

10. Refund Amount and Method

Approved refunds are generally issued to the original payment method where supported. The amount depends on the return reason, the applicable order charges, lawful deductions where valid, and the customer's statutory rights.

Original shipping charges may not be refundable for ordinary change-of-mind returns where legally permitted and properly disclosed. A different result may apply to defective or incorrectly supplied merchandise.

11. Refund Processing

Once a refund is approved, processing will take place in accordance with payment provider requirements and applicable legal time limits.

It may take additional time for the payment provider or financial institution to display the refund. Contact us if you need assistance with a confirmed refund.

12. Exchanges and Replacements

Exchanges for another color, style, or size are subject to product availability and applicable return conditions. Please contact support before shipping an item back.

For defective or incorrectly supplied merchandise, appropriate replacement or refund options will be assessed according to the circumstances and law.

13. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. We will attempt to help before fulfillment progresses, but cancellation cannot be guaranteed once packing or shipping begins.

If cancellation is no longer available, applicable return rights may remain available after receipt.

14. Mandatory Consumer Rights

Nothing in this policy removes or limits warranties, refund rights, or legal remedies that cannot lawfully be excluded. In the event of any inconsistency, mandatory consumer protection law takes precedence.

15. Returns and Refund Support

Email: service@ymzep.com

Phone: 00852-4357656

Customer Service Hours: 8:00 AM – 10:00 PM Daily